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Didier Hautecourt, Manager - Outsourcing Services, everis Belux

Didier Hautecourt

Manager - Outsourcing Services at everis Belux

Brussels, Belgium

About Me

With a more than 25 years long career, I’ve been touching to lots of different aspects of IT – both on Digital and Infrastructure sides, mainly in Bank/Insurance and Public sectors.

I’m deeply convinced about the role of IT in supporting the Business Processes of the companies we are working for, allowing us to do better, faster, cheaper, while freeing up our brains to interact more with others, and to work on improvement of our future.

Of course, this comes at a cost: convincing each and every one that IT can only add value if expectations are well defined and shared – between IT and Business, as well as inside IT! My way of doing is to think about our activities as services we are delivering to others.

This is the reason I‘m working on organisational and operational aspects of Digital Services design and delivery, aiming to the most adequate Quality of Service (Tooling: Performance metrics, SLA and Service Management, Processes and organization optimization, IT Strategy, Program & Project Management).

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